Last Updated: September 8, 2019
A user is defined as a non-commercial entity or individual who is a customer, consumer, follower, participant and or any individual who interacts with the BEFORE 5AM brand in any capacity including any digital or physical interaction and is referred to as “you/your/user/the user/their/customers/clients”.
WHAT DATA AND INFORMATION WE COLLECT
BEFORE 5AM collects data and personal information from you (the user) only when you voluntarily or directly provide it to us by using the Site (BEFORE5AM.COM), social media platforms, products or services, any form of media (digital or physical) and any other form of communication or interaction.
BEFORE 5AM collects limited data and information on its users and in most cases only collects data and information upon the purchase of products or services. By purchasing any product or service BEFORE 5AM is granted access to certain and specific data provided by the user or customer including but not limited to, name, email, address, date of birth, phone number, credit card number, debit card information, PayPal information and or other payment service provider and certain company and corporate information.
BEFORE 5AM may also collect certain additional personal information to assist its customers, clients and users with product or service support, personal advice and any other general advice or information they may require.
USE OF COLLECTED DATA AND INFORMATION
BEFORE 5AM collects personal information for a range of reasons. In most cases we collect personal data and information to assist in the administration and operation of the Site, products and services, global initiatives, social media, any form of media (physical and digital) and the overall operations and functionality of the company.
BEFORE 5AM may use the information to:
Respond to customer queries about the products and services that we offer;
Confirm the customer’s or client’s credentials;
Supply and satisfactorily deliver products and services;
Process payment for products and services;
To co-ordinate delivery of products and services;
Process and record details of purchase for ongoing support;
Carry out any support related activity including personal advice and integration of BEFORE 5AM products and services;
To conduct competitions or challenges;
Maintain records for accounting and administration purposes;
Provide customer support;
Respond to customer or user issues;
Inform customers of product or service updates;
Analyse customer needs and develop, improve and design better solutions for our customers,
clients and users;
Meet legal and regulatory requirements;
Allow the user to participate in certain features on the site, social media, and any other campaigns BEFORE 5AM runs;
Optimise the overall user experience on the site and across all platforms;
Use of social media tools for advertising;
Provide additional information about our products or services;
Ensure the user has the best possible experience.
HOW WE SHARE DATA
BEFORE 5AM and THE JOE DUNCAN GROUP has strict policies with regard to sharing your personal data with any third parties. In most cases BEFORE 5AM only receives data from third party providers such as payment gateways, product delivery services, inquiry forms, email services, web-based services and any services we use to facilitate transactions and general business operations.
BEFORE 5AM may share data collected to certain service providers to assist us in delivering a better overall service or experience for our customers, clients and users. In certain cases third party service providers may use your data to perform, provide and process services on our behalf and may have access to your personal data and information.
BEFORE 5AM and THE JOE DUNCAN GROUP only shares your data under necessary circumstances and only to benefit you (the user) and your overall experience on the site and with the BEFORE 5AM brand.
SITE AND BROWSER DATA COLLECTION
When you visit, access and use the Site (BEFORE5AM.COM) our technology and web-based services collect and record certain data about your use of the site. The data we receive and collect does not identify you as a specific individual in any way. We may receive and collect certain data relating to your IP address, browser type, referring sites, location, operating system and a range of other identifiers and information with regard to your use of the Site.
We may use web analysis tools to measure and collect certain data about the user and their session information to assist us in providing a better overall experience.
THIRD PARTY COLLECTION OF INFORMATION
Third party providers used by BEFORE 5AM and THE JOE DUNCAN GROUP will only collect, use and disclose your information to the extent necessary to allow them to perform or deliver the services they provide to us.
BEFORE 5AM uses various third-party providers to assist us in the full operation of the Site (BEFORE5AM.COM) and across all areas of the company. We do not control the Privacy Policies or the manner in which our third-party service providers conduct their business, access your personal data, store data, disclose information or provide their service. We recommend that you read our third-party service providers Privacy Policies and Terms and Conditions so that you can better understand how they handle your information and data.
BEFORE 5AM is not responsible for how third-party services, websites, links, applications and affiliates use your personal data and information.
EMAIL AND DIRECT MARKETING
BEFORE 5AM only emails you or contacts you directly if you are a customer, client or community member as part of the ongoing product or service support program. In no case will BEFORE 5AM ever send spam or contact you unnecessarily.
BEFORE 5AM mailing list members who voluntarily sign up or opt-in will receive emails from time to time from BEFORE 5AM. At any time the user has the opportunity to opt-out of the mailing list by contacting us at firstname.lastname@example.org.
SECURITY AND PROTECTION
BEFORE 5AM takes every measure to appropriately handle and manage your personal information and data. We understand the responsibility and risk associated with collecting and storing your data and do everything in our power to ensure it is not lost, misused, accessed, disclosed, altered or destroyed.
By accessing the site or any of our platforms, any transmission of data or information is at your own risk and you agree to accept all risk with regard to any and all data sent to us or collected by us. Although we take every step to protect your data we can not guarantee the security of your data or the security of our servers or Site.
JOB APPLICANTS, EMPLOYEES AND CONTRACTORS
Any personal information provided to BEFORE 5AM and THE JOE DUNCAN GROUP in connection with job applications may be used to consider the applicant for current and future employment or project opportunities and may be disclosed to our third party advisors to assist us in the recruitment process.
CHANGES TO THIS POLICY
If you want to learn more about our Terms and Conditions CLICK HERE.